Contact

For additional questions, please complete the feedback section below or send an email to coordinator@latimd.org

To enroll your LA in an upcoming session, please contact your Human Resources department or staff development coordinator.

Schedule

A general calendar is available for most sessions from the Schedule link on the menu. You may also view a current detailed calendar in Word format by selecting the session below:

Select Session Central Maryland - Spring 2005 Delaware - Spring 2005

Coaching

Much of the training the LA receives is practiced and experienced on the job. The training is also structured to involve the supervisor. Supervisors not only need to know what the training involves but also, strategies and tools that help the LA grow. Coaching is a technique that helps clarify and achieve goals and facilitate the attainment of learning outcomes. Research shows that ninety-five percent of training when accompanied by coaching is applied “on-the-job.”

As a supervisor, you want your new library associate to not only perform well but also to grow in the knowledge, understanding and ability to serve customers. Supervisors and LAs are introduced to a model developed by John Whitmore (Coaching for Performance). Whitmore promotes the use of questions as the primary form of communication used by the coach in a coaching conversation. He developed the mnemonic GROW to help us remember the sequence of questions:

GOAL setting for the session-what does the coachee want to accomplish?

REALITY- what is the current situation?

OPTIONS- what strategies or courses of actions can be generated?

WHAT- will the coachee choose to do, by when, and does the chosen course move the coachee toward the goal (long or short term)?

LAs will use the GROW-TH (intended) model, introduced at the orientation session, to have 5 fifteen minute coaching conversations (“5:15 Coaching Conversations”) with you, to develop an action plan for continuous learning, performance improvement, manage/plan fieldwork, and create and present the Showcase project.

For additional information on coaching, visit the following web sites:

http://www.coachu.com/qagrpa.htm for a FAQ on coaching
http://www.peer.ca/coaching.html for a comprehensive list of coaching resources
http://www.amazon.com for excerpts/reviews from Coaching For Performance

Coaching techniques will also be taught and applied to give technical feedback and positive reinforcement of the model communication behaviors. LAs are required to have a minimum of three ‘peer coaching’ observations of their application of the behaviors. Schedules will need to be arranged so that the LA and the peer coach/es (someone from within the branch) can complete these observations.

Module Feedback

Use this form to provide feedback on specific Training Modules your staff members have attended. We use the feedback we receive to improve our Training Program.

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