Better Communication = Better Customer Service

Introduction

Before you begin your LATI Experience, we have a couple of simple pre-session homework assignments for you to complete.

Review the self-paced tutorials "5 Stages to the Customer Service Interview:"

Setting the Tone
Getting the Facts 1
Getting the Facts 2
Giving Information
Follow-up

Print the Behavior Checklist from the menu to the right and bring it to your first LATI Session.